1. Returns
We offer a 30-day return policy from the date of delivery for most items. If you are not satisfied with your purchase, you may return the product(s) for a full refund or exchange under the following conditions:
- The item must be in new, unused, and resalable condition.
- The product must be returned in its original packaging, including all accessories, manuals, and other materials.
- Returns must be initiated within 30 days of receiving your order.
To request a return, please contact our support team at admin@irlvor.xyz with your order number and reason for return.
2. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software, digital content, and in-game purchases
- Opened or used items (e.g., headsets, controllers, etc.) unless defective
- Clearance or final sale items
3. Return Process
To initiate a return:
- Contact us via email at admin@irlvor.xyz to begin the return process.
- Provide your order number and the reason for your return.
- We will provide you with instructions on how to send the item back. Please ensure the item is packaged securely to avoid damage during transit.
- After we receive the returned item, we will process your return and issue a refund to your original payment method. Refunds typically take 3–5 business days to appear on your account.
4. Exchanges
If you received a defective or damaged item, or if you would prefer an exchange for a different product, please contact our customer service team. We will guide you through the exchange process. Exchanges are subject to product availability.
5. Damaged or Defective Items
If your item arrives damaged or defective, please notify us immediately by emailing admin@irlvor.xyz within 7 days of receiving your order. Include your order number, a description of the damage, and photos if applicable. We will arrange for a replacement or refund as appropriate.
6. Refunds
Refunds will be issued to the original payment method used at the time of purchase. Once your return is processed and approved, please allow 3–5 business days for the refund to appear on your account.
7. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or damaged item.
- We recommend using a trackable shipping service for returns to ensure that the returned product reaches us safely.
8. International Orders
For international orders, please note that additional duties or customs fees may apply upon return. Shipping costs for returns are the responsibility of the customer, and we recommend checking with your local customs office for further details.
9. Contact Us
If you have any questions or concerns regarding our return policy, feel free to reach out to us at admin@irlvor.xyz. Our customer service team is here to assist you!