1. Warranty Coverage

We provide a limited warranty on all products sold by irlvor.xyz that covers defects in material or workmanship. This warranty is applicable only to the original purchaser and is non-transferable. The warranty covers:

  • Defects in material or workmanship that occur under normal use and care.
  • Functional failure of the product during the warranty period.

2. Warranty Period

The warranty period varies depending on the product and is clearly stated on the product page at the time of purchase. Unless otherwise specified, the standard warranty for our gaming accessories is as follows:

  • Accessories (e.g., controllers, headsets, mice, keyboards, etc.): 1-year limited warranty.
  • Other products (e.g., gaming chairs, desks, etc.): 2-year limited warranty.

The warranty period begins from the date of purchase, as indicated by the order receipt or invoice.

3. What is Not Covered

Our warranty does not cover:

  • Damage caused by misuse or abuse, including accidental damage, exposure to moisture, fire, or improper handling.
  • Normal wear and tear (e.g., wear on cables, fading of markings or designs).
  • Damage caused by third-party modifications or unauthorized repairs.
  • Products purchased from unauthorized retailers or third-party resellers.
  • Loss or theft of the product.

4. How to Make a Warranty Claim

If you believe your product is defective and within the warranty period, please follow these steps to initiate a warranty claim:

  1. Contact Us: Reach out to our customer support team at admin@irlvor.xyz or use our Contact Us page with the following details:
    • Order number and proof of purchase.
    • A detailed description of the issue.
    • Photos or videos of the defective product (if applicable).
  2. Assessment and Instructions: Our customer support team will assess your warranty claim and may request additional information. If your claim is approved, we will provide instructions on how to return the defective product.
  3. Return of Product: If a return is required, we will guide you through the process. For most cases, we cover the cost of shipping for defective items. However, in cases where the warranty does not apply, the customer may be responsible for return shipping fees.
  4. Replacement or Refund: Once the return is processed, we will either:
    • Replace the defective product with a new or equivalent item.
    • Issue a full or partial refund based on the condition of the product.

5. Limitation of Liability

Our liability under this warranty is limited to the repair or replacement of the defective product or the issuance of a refund as outlined above. irlvor.xyz is not liable for any incidental or consequential damages, including but not limited to loss of data, personal injury, or damage to property resulting from the use of our products.

6. Exclusions and Modifications

We reserve the right to modify, update, or change this warranty policy at any time. Any such changes will be communicated on this page and will apply to all future purchases, but not to existing claims.

7. Contact Information

If you have any questions or need assistance with a warranty claim, please contact our customer support team:

Thank you for shopping with irlvor.xyz! We appreciate your trust in our products and are here to ensure that your gaming experience is as seamless as possible.